Refund & Cancellation Policy

Last updated: 22 September 2026

We want every transaction on Jarago to go smoothly. This policy explains when a refund applies and how to request one.

1. Digital products are delivered instantly

Airtime, data, cable TV, electricity, betting funding and exam pins are digital products delivered instantly to the number or account you provide. Once value has been successfully delivered, the transaction is final and cannot be cancelled or reversed.

2. When you are entitled to a refund

• Payment debited, value not delivered: if your payment is confirmed but no value is delivered, we will re-deliver the value or issue a full refund.
• Duplicate charge: if you are charged more than once for the same order, the extra charge is refunded in full.
• Failed transaction: if a transaction fails but your account is debited, the amount is refunded automatically, usually within 1–7 business days depending on your bank.

3. When a refund does not apply

• Value delivered to a wrong number, smartcard or meter number entered by you.
• Change of mind after value has been delivered.
• Issues caused by incorrect details you provided at checkout.

4. How to request a refund

Contact us within 7 days of the transaction with your transaction reference, the amount, date and a short description of the issue. Email support@jarago.online.

5. Refund timelines

Approved refunds are processed within 1–7 business days to your original payment method or Jarago wallet. Actual receipt depends on your bank or card issuer.

6. Contact

Questions about a refund? Reach us at support@jarago.online.